My Xbox Live Continues After It Has Run Out
Glad everyone else gets a response but me wtf!!!
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Well that's odd! Usually you are allowed to add Xbox LIVE Gold membership time onto the time you still have on your account, perhaps you can call support again and ask them to remove your current subscription (cancel the membership) so that you go back to being silver, and then try adding it again. It could just be that there's an error adding the year's worth of membership to your account because it's still got the 3 months on.
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The thing is that my account is in the cancelled state already. It expired a month ago. Which is why it makes no sense why i still have an xbox live gold membership. The billing dept. also agreed that they have no reason that i should still be getting gold.
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Usually responses take time on the forums... Especialy when specific account details need addressing. AFAIK, Memberships stack... Have you double checked the charges to your credit cards???? Does ANYONE else have access to your information (like a family member in the house) They maybe renewing via a prepaid card...... Just a thought. GOOD LUCK!!!
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Yes im sure there were absolutely no charges and like i said the auto renewal was off for this account. Its been one month since it expired. Xbox support basicAlly told me, if its not broke, dont fix it. Because in its current state they couldnt help me because there was no explaination for me to still have gold.. Also, that i would just have to wait it out to see if my account changes or gets cancelled. Apparently i REALLY did find a glitch in the system, because nobody can explain why the heck my expired 3mnth card is still pumping out free xbox live gold
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Another Very odd thing is that I am currently receiving emails Asking me to rejoin Xbox live Gold?!?!? Also recieved a confirmation email about a month ago that my xbox live was going to be reverted to xbox live silver, which never happened!
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Hey Pamela. Seeing as you're getting that "Oops" error, Phone Support will be your only option on this one, as we have no billing powers here on the forums.
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The same thing happened to me. I have yet to enter my new code until I loose my XBOXLIVE. Should have expired a month ago.
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Hey there theseatownbaler!
Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
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Source: https://answers.microsoft.com/en-us/xbox/forum/all/xbox-live-account-expired-and-have-been-getting/84da3950-dcb8-41ef-bc72-33b9f879b659
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